Creytix Support Chat

Guest storefront widget routed to sales and CS queues.

Creytix Chat — split thread view with tools panel and handoff chips

Note

Creytix Support Chat is part of Creytix Connect — the registry of self-hosted tools that replace the SaaS your support stack usually rents.

Overview

Creytix Support Chat is the widget your visitors see on the storefront. Anyone can start a conversation without creating an account, and that conversation routes into your sales or customer-service queue — so a question doesn't sit in a generic inbox waiting for someone to notice it.

Creytix tool	Replaces
Creytix Support Chat	Intercom

Because the widget is native to your storefront, conversations start exactly where the visitor already is — no separate chat account, no bolted-on script pointing at someone else's servers.

How it works

A conversation moves through three stages:

Widget — embedded on your storefront pages, open to any visitor without requiring login.
Route — the new conversation lands in a sales or support queue.
Respond — your team answers from the operator side, alongside your other Creytix comms tools.

Steps

•
Enable the widget
From the Creytix Control Panel, turn on Support Chat for your storefront under Connect.
•
Set queue routing
Decide how conversations should split between sales and customer-service queues.
•
Answer incoming chats
Respond from the operator side as conversations come in.
•
Track resolution
Follow a conversation through to close, in the same place your team handles other comms.

Capabilities

Guest widget — visitors start a conversation without creating an account.
Queue routing — conversations split to sales or customer-service queues.
Storefront-native — the widget lives on the site the visitor is already on.
Operator-side handling — your team answers from the same workspace as your other Creytix comms tools.

Limits & honest scope

Creytix Support Chat covers the guest-widget-to-queue path — it is not a full omnichannel help-desk suite.